FAQ
1/ Purchase
2/ Payment
3/ Confirmation
4/ Delivery
5/ Cancellation and Refunds
6/ Artwork Care and Framing
7/ More Information
1/ Purchase
- How do I make a purchase at Young Real Art?
We hope that you will find shopping at Young Real Art easy and enjoyable. You can find out more about shopping at How to Shop.
- Can I use a filter to narrow my search?
Yes and we recommend it. There are over 1000 products at our online gallery and filtering them will allow you to browse them more comfortably. Click on 'Filters' in the Main Menu, and the Filter will appear on the left. The choice is of Main Categories (Paintings, Photographs, Prints, Drawing & Collage, Sculpture and Uncategorized), Sizes (Mini, Small, Medium, Large, Extra Large), and Price Range. Select your preferences and hit 'Search' at the bottom of the list. You can further filter the products by Orientation (Portrait, Landscape, Square or Sphere, 3D) and Availability (Available, Sold, New). Newest / Lowest Price / Highest Price options are available in the grey, horizontal menu located above the list of thumbnails.
- Do I need an account to place an order?
No, however it only takes a minute or two to set up one. It will enable you to check out faster, save delivery addresses, and make subsequent purchases without having to enter your details repeatedly. Please follow the on screen instructions to create an account.
- How do I know a product is in stock?
All products at our website are unique and can be only bought once, except limited edition prints, sculptures and photographs, which come in Editions. When you see a pink ribbon over the product thumbnail, which reads ‘Sold’, it means that the product is not available any more. To see only products in stock, please opt in 'Available' in the grey, horizontal menu, located above the list of thumbnails.
- How do I view prices in different currencies?
You can switch between Kč Koruna / € Euro / £ British Pound in the top right corner of the site. Please note that we use exchange rates of the Czech National Bank (CNB) to determine our prices, and these rates may be different to other bank rates. By making a purchase at Young Real Art you agree to pay the price displayed at our website in the currency chosen at the time of the purchase.
- I forgot my password, what shall I do?
Click on 'Log in' and then 'Forgot Password?'. We will e-mail you a new password immediately.
2/ Payment
- What types of payment do you accept?
At the moment we only accept payments by a bank transfer.
Account details for payments in the Czech Republic:
Name of the account holder: Jana Lastovka
Bank code: 0100
Account number: 107-5381430217
Account details for international payments:
Name of the account holder: Jana Lastovka
IBAN: CZ7901000001075381430217
SWIFT (BIC): KOMBCZPPXXX
If you are paying by a bank transfer you agree to make the payment within 48 hours of placing the order.
- I would like to order several products - can I combine postage?
We are very sorry, but it is generally not possible. It is because each artist stores their artworks in their studios that are at different locations. The artwork ships directly from the artist studio. One exception is purchasing several artworks from the same artist. In that case, please contact us at info@youngrealart.com or +420 608 46 22 11 and we will send you the combined postage sum.
3/ Confirmation
- How do I know you have received my order?
After placing an order, we will send you a confirmation email.
- Can I track my order?
Unfortunately, this option is not yet available, but if you are unsure when your order will arrive, email us at info@youngrealart.com or call +420 608 46 22 11.
4/ Delivery
- Which countries can you deliver to?
We deliver to countries in Europe, USA, Canada, Far East, and Australia, and most countries around the world. Some exceptions apply. Please contact our customer service at info@youngrealart.com to check if we can deliver to your country.
- Can you deliver to an address that is different to my billing address?
Yes. At the checkout you can enter a delivery address of your choice.
- Can I change my delivery address after I have placed my order?
Please email immediately info@youngrealart.com or phone +420 608 46 22 11, quoting your order details and the correct delivery address. We will make every effort to alter the address before you item is dispatched.
- How soon can I get my order and how much will it cost?
We aim to deliver within 14 days to addresses in Europe and within 21 days to the rest of the world. All deliveries are insured and are made via a courier. Prints and photographs are shipped via insured Airmail. For information about shipping costs please go the Terms and Conditions - Delivery Information.
- Will my order include a sales receipt?
To follow the environmental principles we try to save paper and will send you the receipt via email. If you require a printed receipt, please let us know.
- Will I need to sign for my order?
Yes, all products are sent through a recorded shipping method, and you will be required to sign for the delivery. That is why we cannot deliver to P.O. Boxes.
5/ Cancellation and Refunds
- How do I cancel my order?
If your order was placed by a mistake, please email info@youngrealart.com or call +420 608 46 22 11 immediately. If the order has not left us, it is be possible to cancel it. Otherwise, please follow the Returns & Refunds procedure.
- What shall I do if my order arrives damaged or faulty?
In the unlikely event that your order arrives damaged or faulty, please follow the Returns & Refunds - Damaged Items.
- I would like to return a product. How?
If you have changed your mind and wish to return a product, please follow the Returns & Refunds procedure. Please note that the product will have to be sent to us within 14 days of receiving it, and that it will have to be in an immaculate condition.
- How long does it take to receive a refund for returned items?
Once your return is processed, and if it meets our refund criteria, we will return the amount paid within 10 days to your original source of payment. Depending on your bank, it can take up to additional 10 days for the refund to show in your account (in international transfers).
6/ Artwork Care and Framing
- Will my painting arrive framed?
Usually not and some art does not require framing. Some products will already have been framed by the artist, which is specified in the product description.
Artwork on canvas (e. g. oil on canvas, acrylic on canvas, dry pastel on canvas, mixed media on canvas, etc.) does not require framing. The artwork will arrive stretched on a wooden frame, ready for you to put it up on the wall.
Artwork on paper (e. g. watercolour on paper, pencil on paper, print on paper such as silkscreen, litography, linocut, mezzotint, etc.) do require framing. The artwork will arrive in a postal tube for you to send it to an online framing shop or to take it to your local Art Shop. Some artworks will already have been framed by the artis and will arrive framed, which is specified in the product description.
Photographs do require framing, unless they are mounted on a wooden board, or have been framed by the artist, which is specified in the product description. Unframed photographs will arrive in a postal tube for you to send them to an online framing service or to take them to your local Art Shop.
- How shall I care of my art?
Oil / acrylic paintings are very durable and they do not require any special care. Simply dust them with a feather duster or a dust cloth from time to time.
Watercolours, drawings, and prints look best framed under glass. Then it is simple to maintain them - dust them with a dust cloth or a feather duster, whenever needed.
Photographs will generally need to be framed and you can dust them with a feather duster or a dust cloth. If you choose a photograph mounted on a wooden board (not under glass) you can dust it with a feather duster. Our artists use high quality, long lasting, fade resistant photographic paper.
Sculptures do not need any special care unless stated in the description. You can dust them with a dust cloth or a feather duster. Outdoor sculptures can be cleaned with a wet cloth.
7/ More Information
- Where can I get more information?
We are happy to answer your questions at info@youngrealart.com or +420 608 46 22 11.
- Contact us
If you have any questions regarding our website, our goods and services, an order you have placed, or anything else, please contact us at info@youngrealart.com or +420 608 46 22 11.
