5/ Order Cancellation and Refunds
6/ Framing and Artwork Care
7/ More Information
- How do I make a purchase at Young Real Art?
We hope that you will find shopping at Young Real Art easy and enjoyable. You can find out more about shopping in How to Shop.
- Can I use a filter to narrow my search?
Yes, you can, we can recommend it. There are over 1000 artworks at www.youngrealart.com and filtering them will allow you to browse them more comfortably. Click on "Filters" in the main menu, and the filter will appear on the left hand side. It contains the choice of Main Categories (Paintings, Photographs, Prints, Drawing & Collage, Sculpture and Uncategorized), Sizes (Mini, Small, Medium, Large, Extra Large), and the Price Range. Simply select your options, and hit the “Search” button at the bottom of the list. You can further filter the artworks by Orientation (Portrait, Landscape, Square or Sphere, 3D), Availability (Available, Sold, New) and by Newest, Lowest Price, Highest Price. These options are available from the grey, horizontal menu located above the list of artworks’ thumbnails.
- Do I need an account to place an order?
No, you do not, but it only takes a minute or two to set one up. It will enable you to check out faster, save delivery addresses, and make subsequent purchases without having to enter your details repeatedly. Please follow the on screen instructions to create an account.
- How do I know an item is in stock?
All artworks at www.youngrealart.com are unique and can be only bought once, apart from limited edition prints, sculptures and photographs. When you see a pink ribbon over the item’s thumbnail reading ‘Sold’, it means that the item is not available any more. All other items are in stock. To see only items in stock, please opt in "Available" under "Availability" in grey, horizontal menu located above the list of artworks’ thumbnails.
- How do I view prices in different currencies?
We accept payments in £ British Pound, € Euro and Kč Koruna. You can switch between the curencies in the top right corner of each page, next to the language option. Please note that we use exchange rates of the Czech National Bank (CNB) to determine our prices, and these rates may be different from other banks. By making a purchase at Young Real Art you agree to pay the amount displayed on our website in the currency chosen at the time of the purchase.
- I have forgotten my password, what can I do?
Click on "Log in" and then on the "Forgot Password?" link. We will e-mail you a new password immediately.
- What types of payment do you accept?
We accept two types of payments: PayPal, (www.paypal.com) where you can also pay with your credit or debit card without creating an account, and a bank transfer. However the bank transfer is only available for works over £300 as the fees making an international transfer are high.
We are located in the Czech Republic, so you will need to enter IBAN and SWIFT/BIC (as below) if making a BACS payment.
Our account details for payments over £300:
Name of the account holder: Jana Lastovka
SWIFT (BIC): KOMBCZPPXXX
If you are making a bank transfer you agree to make your payment within 48 hours of placing the order.
- I want to order several artworks - can I combine postage?
We are very sorry but it is generally not possible to combine postage. The reason is that each artist stores his/her artwork in their own studios, which are at different locations. The artworks ship directly from the artist’s studios. One exception is if you are to purchase several artwork by the same artist. In that case please contact us at firstname.lastname@example.org or +44 (0)7701041924 and we will send you the price of the combined postage.
- How do I pay with PayPal
- When is the payment deducted from my account?
If you are paying by PayPal (credit/debit card), the amount is deducted immediately. When paying by a bank transfer, the amount is deducted by your bank, usually the same day. Please remember that you are responsible for making the payment within 48 hours of your purchase, if using the bank transfer.
- What are a Card Security Code (CSC) and an issue number?
The CSC (or CVV2 number) on you credit or debit card is a security measure banks require for all transactions where the cardholder is not present. The number is not stored anywhere and only appears on the card itself. It is usually a three-digit code on the back of your card, after the card number in the signature strip.
An issue number is only required if you are using a Switch card. If your Switch card has no issue number please leave this field blank.
- How do I know that you have received my order?
After you have placed your order, we send you an email to confirm that it has been received.
- Can I track my order?
Unfortunately, this option is not available yet, but if you are unsure when is your order going to arrive, email us at email@example.com or call +44(0)77 0104 1924. We will find out for you.
- Which countries do you deliver to?
We deliver to the all countries in Europe, the USA, Canada, Far East, and Australia, and most countries around the world. Some exceptions, however, apply. Please contact our customer service at firstname.lastname@example.org to check if we can deliver to your country.
- Can you deliver to an address which is different to my billing address?
Yes. At the checkout you can enter a delivery address of your own choice.
- How do I change my delivery address after I have confirmed my order?
Please immediately email email@example.com or phone + 44 (0)77 0104 1924, quoting your order details and the correct delivery address. If you phone us, we may ask you to email or text us the new address subsequently for a written reference. We will make every effort to alter the address before you item is dispatched. In the event of the item having been dispatched, it will not be possible to alter the address.
- How soon can I get my order and how much will it cost?
We aim to deliver within 14 days to addresses in Europe and within 21 days to the rest of the world. All deliveries are insured and are made via a courier service, apart from prints and photographs, which are shipped via insured Airmail. For information about the shipping costs please go the Terms and Conditions - Delivery Information.
- Will my order include a sales receipt?
To follow the environmental principles we try to save paper, and therefore we will send you a receipt via email. If you require a printed invoce, please let us know at firstname.lastname@example.org.
- Do I need to sign for my order?
Yes, all items are sent through a recorded shipping method, and you will be required to sign for the delivery. Therefore, we cannot deliver to P.O. Boxes.
5/ Cancellation and Refunds
- How do I cancel my order?
If you realize that your order was placed by a mistake please email email@example.com or call +44 (0)77 0104 1924 immediately. If the order has not left us, it is be possible to cancel it. However, if the order has been dispatched, you will have to follow the Returns & Refunds procedure.
- What do I do if my order arrives damaged?
In the unlikely event that your order arrives damaged or faulty, please follow the Returns & Refunds - Damaged Items.
- I would like to return an item. What shall I do?
If you have changed your mind and wish to return an item, we are happy to take it back and refund your payment. Please follow the Returns & Refunds procedure. Please note that the item will have to be sent to us within 14 days of receiving it, and that it will have to be in pristine condition.
- How long does it take to receive a refund for returned items?
Once your return is processed, and if it meets our refund criteria, we will inscribe the amount within 10 days to your original source of payment. Depending on your bank, it can take up to additional 10 days for the refund to show in your account due to the international nature of the transfer.
6/ Framing and Artwork Care
- Will my painting arrive framed?
We offer a wide variety of paintings and it depends on the media if they need framing or not. You can find information about framing, below. Some artworks have already been framed by the artist, which is specified in the item’s description.
Artwork on canvas (e. g. oil on canvas, acrylic on canvas, dry pastel on canvas, mixed media on canvas, etc.) do not require framing. The artwork will arrive stretched on a wooden frame, ready for you to hang it on the wall.
Artwork on paper (e. g. watercolour on paper, pencil on paper, print on paper such as silkscreen, litography, linocut, mezzotint, etc.) do require framing. The artwork will arrive in a postal tube for you to send it to an online framing shop or to have it framed at your local Art Shop. Some artworks in our gallery have already been framed by the artist, and therefore will arrive framed. This would be written in the item's description.
Photographs do require framing unless they are mounted on a wooden board, or have been framed by the artist, which is specified in the item’s description. Unframed photographs will arrive in a postal tube for you to send them to an online framing service or to take to your local Art Shop.
- How shall I care about my artwork?
Oil / acrylic paintings are very durable and they do not require any special care. You can dust them with a feather duster or a dust cloth, whenever needed.
Watercolours, drawings, and prints look best when framed under glass. Then it is also simple to maintain them: you can dust the frame with a dust cloth or a feather duster, whenever needed.
Photographs will generally need to be framed apart from those mounted on wooden board. You can dust them with a feather duster or a dust cloth whenever needed. If you choose a photograph mounted on a wooden board, which is not under glass, you can dust it with a feather duster, too. Our artists use high quality, long lasting, fade resistant photographic papers.
Sculptures do not need any special care unless stated in the description. You can dust them with a dust cloth or a feather duster. Outdoor sculptures can be cleaned with a wet cloth.
7/ More Information
- Where can I get more information about an artwork?
We are happy to answer your questions at firstname.lastname@example.org or on +44 (0)77 0104 1924.
- Contact us
If you have any questions regarding the www.youngrealart.com, its goods and services, an order you have placed, or anything else, please contact us at email@example.com or on +44 (0)77 0104 1924 (9:00 AM – 8:00 PM, Monday to Friday).